Luxe Beachside Living in the Heart of Bondi

House Rules

ISSUES DURING YOUR STAY  
Report any issues immediately via email or SMS (details in your welcome notes). Compensation will only be considered if we are given the chance to fix the problem.  
 
NO PARTIES OR GATHERINGS  
Properties are for private use only. Unauthorized parties or gatherings will result in immediate eviction, no refund, and a $1,000 penalty. Security and police may be involved.  
  
NOISE  
No noise audible outside between 10 PM – 8 AM. Failure to comply after a complaint may lead to eviction and loss of bond.  
  
INTERNET  
Wi-Fi is provided but not guaranteed. We are not responsible for outages or device issues. Call-out assistance: $80/hr (15-min increments).  
  
CLEANING  
Leave the property tidy. Excess cleaning (e.g., dirty dishes, rubbish, food left, stained linen, unclean BBQ) charged at $80 per half hour. Report cleaning issues within 24 hours of check-in.  
  
LONG-TERM STAYS  
Additional $500 fee for stays of 89+ nights.  
Mandatory service clean every 30 nights (charged separately).  
  
RUBBISH  
All rubbish must go into outside council bins before departure.  
Put bins out on bin night (details in welcome notes).  
Excess rubbish removal: $150 per load.  
  
LOSS & DAMAGE  
Guests are responsible for any damage, breakage, or theft. Charges apply for missing or broken items. Report any issues immediately with photos.  
  
LOCKOUTS  
After-hours lockouts incur fees:  
No locksmith:   
After 5–7 PM: $120  
After 7 PM & weekends: $240  
Public holidays: $360  
Locksmith required: Market price.  
Keys can be collected from office letterbox within 2–3 hours.  
  
  
SMOKING  
Strictly no smoking inside or outside. Penalty: $1,500 + rectification costs, including lost booking nights.  
  
SECURITY  
Lock all doors and windows when leaving or at checkout. Contact us immediately if unable to secure the property.  
  
PETS  
Pets allowed only at approved pet-friendly properties with prior approval.  
Unauthorized pets: $500 penalty + steam cleaning costs.  
Rules for approved pets:   
Clean up all mess (indoors & outdoors).  
Provide your own pet bedding.  
Pets allowed inside only on hard floors (not furniture, rugs, or bedrooms).  
No cats.  
One pet only, over 2 years old, under 15 kg.  
Pets must not be left unattended.  
Barking causing disturbance may lead to eviction.  
Charges for pet stays: $300–$900 depending on property size.  
  
KEYS  
Lost keys/remotes must be reported immediately. Replacement costs:  
Normal key: $50  
Security key: $200  
Garage remote/security swipe: $300  
Lock changes: market price  
  
TRAVEL INSURANCE  
Not included. Guests are encouraged to arrange cover for cancellations, delays, accidents, and unforeseen events.  
  
LOST PROPERTY  
Items left behind will be held for 14 days. Return shipping: $75 handling fee + postage (charged to card or bond).  
  
FURNITURE  
Do not move furniture or remove items from the property. Damage or repositioning: $120/hr minimum.  
  
FIREPLACES & BBQs  
Use only if over 18. Must be supervised and turned off when unattended. Guests liable for damage caused by misuse.  
  
EQUIPMENT  
We are not liable for failures of water, electricity, gas, or internet beyond our control. Report issues promptly; non-emergency repairs may occur during business hours. Refunds at Hotelesque’s discretion.  
  
PESTS & INSECTS  
Properties are regularly maintained, but pests (e.g., insects, rodents) may appear. No liability accepted for seasonal or urban pest activity.  
  
CRIMINAL ACTIVITY & OFFENSIVE BEHAVIOUR  
Any criminal activity (including illegal internet use) is strictly prohibited. Breach = immediate eviction, no refund, and referral to police.  
  
Guests and visitors must avoid behaviour that offends or disturbs neighbours (e.g., threats, vulgar language, excessive noise, trespass).  
  
  
STRA FRAMEWORK  
Your stay is regulated by the NSW Short-Term Rental Accommodation Code of Conduct. Please review the document provided in your welcome notes.  
  
INDEMNITY  
Hotelesque and property owners are not liable for personal loss, injury, or events beyond our control (e.g., weather, fire, flood, delays, civil unrest). No refunds for force majeure events.Guests are responsible for their own safety and actions. By staying, you agree to indemnify Hotelesque and property owners against any claims arising from your stay.