Waterloo- Sunny Urban Sanctuary

House Rules

ISSUES DURING YOUR STAY
Report any issues immediately via email. Compensation will only be considered if we are given the chance to fix the problem.

NO PARTIES OR GATHERINGS
Properties are for private use only. Unauthorized parties or gatherings will result in immediate eviction, no refund, and a $1,000 penalty. Security and police may be involved.

NOISE
No noise audible outside between 10 PM – 8 AM. Failure to comply after a complaint may lead to eviction and loss of bond.

INTERNET
Wi-Fi is provided but not guaranteed. We are not responsible for outages or device issues. Call-out assistance: $80/hr (15-min increments).

CLEANING
Leave the property tidy. Excess cleaning (e.g., dirty dishes, rubbish, food left, stained linen, unclean BBQ) charged at $80 per half hour. Report cleaning issues within 24 hours of check-in.

LONG-TERM STAYS
Additional $500 fee for stays of 89+ nights.
Mandatory service clean every 30 nights (charged separately).

RUBBISH
All rubbish must go into outside council bins before departure.
Put bins out on bin night (details in welcome notes).
Excess rubbish removal: $150 per load.

LOSS & DAMAGE
Guests are responsible for any damage, breakage, or theft. Charges apply for missing or broken items. Report any issues immediately with photos.

LOCKOUTS
After-hours lockouts incur fees:
No locksmith:
After 5–7 PM: $120
After 7 PM & weekends: $240
Public holidays: $360
Locksmith required: Market price.
Keys can be collected from office letterbox within 2–3 hours.

SMOKING & VAPING
Strictly no smoking or vaping inside. Penalty: $1,500 + rectification costs, including lost booking nights.

SECURITY
Lock all doors and windows when leaving or at checkout. Contact us immediately if unable to secure the property.

PETS
Pets allowed only at approved pet-friendly properties with prior approval.
Unauthorized pets: $500 penalty + steam cleaning costs.
Rules for approved pets:
Clean up all mess (indoors & outdoors).
Provide your own pet bedding.
Pets allowed inside only on hard floors (not furniture, rugs, or bedrooms).
No cats.
One pet only, over 2 years old, under 15 kg.
Pets must not be left unattended.
Barking causing disturbance may lead to eviction.
Charges for pet stays: $300–$900 depending on property size.

KEYS
Lost keys/remotes must be reported immediately. Replacement costs:
Normal key: $50
Security key: $200
Garage remote/security swipe: $300
Lock changes: market price

TRAVEL INSURANCE
Not included. Guests are encouraged to arrange cover for cancellations, delays, accidents, and unforeseen events.

LOST PROPERTY
Items left behind will be held for 14 days. Return shipping: $75 handling fee + postage (charged to card or bond).

FURNITURE
Do not move furniture or remove items from the property. Damage or repositioning: $120/hr minimum.

FIREPLACES & BBQs
Use only if over 18. Must be supervised and turned off when unattended. Guests liable for damage caused by misuse.

EQUIPMENT
We are not liable for failures of water, electricity, gas, or internet beyond our control. Report issues promptly; non-emergency repairs may occur during business hours. Refunds at Hotelesque’s discretion.

PESTS & INSECTS
Properties are regularly maintained, but pests (e.g., insects, rodents) may appear. No liability accepted for seasonal or urban pest activity.

CRIMINAL ACTIVITY & OFFENSIVE BEHAVIOUR
Any criminal activity (including illegal internet use) is strictly prohibited. Breach = immediate eviction, no refund, and referral to police.
Guests and visitors must avoid behaviour that offends or disturbs neighbours (e.g., threats, vulgar language, excessive noise, trespass).

STRA FRAMEWORK
Your stay is regulated by the NSW Short-Term Rental Accommodation Code of Conduct. Please review the document provided in your welcome notes.

INDEMNITY
Hotelesque and property owners are not liable for personal loss, injury, or events beyond our control (e.g., weather, fire, flood, delays, civil unrest). No refunds for force majeure events.Guests are responsible for their own safety and actions. By staying, you agree to indemnify Hotelesque and property owners against any claims arising from your stay.