Exclusive Pacific Building Apt with Ocean Views

House Rules

ISSUES DURING YOUR STAY
If you experience an issue during your stay, contact us immediately via email or SMS (details
in your welcome notes). We will attempt to remedy the issue. We will not consider any
compensation unless we have been afforded the opportunity to rectify the issue.

PROHIBITED PARTIES, FUNCTIONS AND GATHERINGS
Properties are offered for private purposes only. Parties, functions and gatherings involving
persons who are not permitted to occupy the property are strictly prohibited. If Hotelesque
forms the view that an unauthorised party, function or gathering is taking (or has taken)
place it will result in the immediate termination of booking and no refunds will be provided.
We reserve the right to appoint security guards or other appropriately qualified persons to
enforce evictions and advise police if it believes that it is necessary to do so. A penalty fee of
$1000 will also be charged.

NUMBER OF GUESTS
The number of guests occupying the property must not exceed the number stated in the
booking confirmation. If an excess number of persons have occupied, attended or otherwise
used the property then it will result in the immediate termination of booking and no refunds
will be provided.

NOISE
Noise complaints are serious. Noise audible outside the property is prohibited between 10 pm
and 8 am as most of our properties are situated in urban locations which are noise sensitive.
If you or any other guest fail to take appropriate action following a noise complaint, you may
be asked to leave the property immediately which can result in an eviction and or loss of
bond or both.

INTERNET
Internet connectivity is provided at the property as a service to guests, however
uninterrupted and / or high-speed connections cannot always be guaranteed. Hotelesque is
not responsible for any loss of amenity or any other loss if internet services are unavailable or
connectivity is otherwise unsatisfactory during your stay.

We are also not responsible for diagnosing or fixing any connectivity or other issues with a
guest’s computer or other devices. If required to attend the property to assist with such
matters, additional call out fee of $80 per hour will be payable and calculated on 15-minute
intervals)

CHECK OUT
The Property is to be vacated by 11.00am on the day of departure unless prior arrangements
are made. Failure to vacate at the required time will incur a penalty equivalent to $80 per
half hour after 11.00am (Half hour is calculated on 15-minute intervals)

CLEANING
It is a requirement that the property is returned in a clean condition. Your rental includes a
general clean however if there is excess cleaning, we charge an additional fee. Additional
cleaning includes but is not limited to dirty dishes, rubbish not being removed to outside bins,
refrigerators not cleared of food, stained linen, BBQ not cleaned or food and drink stains on
tables and sofas. Excess cleaning fee is charge at $80 per half hour (half hour is calculated
on 15-minute intervals)

Any cleaning issues to be reported within 24 hours of the check in date.

LONG TERMS STAYS
An additional fee of $500.00 applies for long-term stays of 89 nights or more.
Guests will also be required to pay for a service clean every 30 nights.

RUBBISH
Upon departure all rubbish inside must be placed into the outside council bins. If it is bin night
during your stay, please ensure the bins are placed out on the street. The bin night for your
property is advised in your welcome notes. You will be charged for the removal of excess
rubbish left at the property or if the garbage bin is not put out on bin night as requested.

Excess rubbish removal fee is $150 per load of excess rubbish.

LOSS & DAMAGE
Any damage, breakage or theft is the guest’s responsibility during their stay and if anything is
noted by our team as missing or broken it will be charged against the security deposit. Should
you discover any damage or breakage when you arrive or during your stay, please advise us
immediately and send a photo.

LOCK OUTS
Charges for out of hours lockouts after 5:00 pm or anytime on weekends or public holidays
are as follows
• Lockout fee (No Locksmith required):
After 5:00 pm – 7:00 pm
After 7:00 pm and weekends
Public holidays
• Lockout fee (Locksmith required)
$120
$240
$360
Market Price of emergency Locksmith
We will attend the office and place keys in the office letterbox for you to pick up within 2 to 3
hours and return within 24 hours to avoid additional charges to those outlined above

SMOKING
Smoking inside and outside of the house is strictly prohibited. If is determined that there has
been smoking inside the property, the following penalties apply:
$1500 penalty plus costs to rectify the property. Cost to rectify includes any lost nights of
future bookings due to the rectification process.

SECURITY
To prevent theft of or damage to furnishings or your personal property, all doors and windows
need to be closed and locked when you leave the property during your stay and upon
departure. Should you not be able to secure the property you should contact us
immediately.

PETS
Pets are welcome at our ‘pet friendly’ properties where your request is approved prior to
arrival.

If evidence of a pet is discovered without approval, or at a non-pet friendly property you will
be charged for steam cleaning of carpets, furniture and/or mess left by the pet and a $500
penalty fee.

If you have your pet with you, it is expected that a few simple rules are followed:
• Any mess, including outdoors, must be wrapped, and placed in outside bins
• Pet bedding must be supplied by guest except were noted
• If you are lucky enough to be at a property that allows your pet inside, please restrict it to
the hard floor areas and do not allow it onto furniture, rugs or into bedrooms
• You agree to pay for any damage
• No cats allowed
• Only one pet at a time is approved
• Pets must be over 2 years old
• Pets must be less than 15 kgs
• Pets are not left unattended in a property
• Barking causing disturbances may result in a guest being ask to leave
The charges applicable will be between $300 to $900 pending the size of the property to pet
approved stays.

KEYS
Lost keys or remote controls are to be reported immediately. Additional charges apply for
key replacement. Cost of replacement will vary depending on the type of key lost.

As a guide see the following:
Normal keys $50, Security keys $200, Garage remotes / Security
swipes $300. Change of locks as quoted by Locksmith.

TRAVEL INSURANCE
Travel Insurance is not included: Guests are encouraged to consider taking out Travel
Insurance to mitigate any losses that may be incurred. Travel Insurance can include cover for
certain events out of your control such as unexpected incidents or accidents as well as
cancellations and delays caused by inclement weather and other unforeseen
circumstances.

LOST PROPERTY
We will contact you if we discover Items left behind. If not claimed within 14 days, items will
be disposed of. We can arrange to forward to you any items left behind. There is a handling
fee of $75 plus postage. This amount will be charged to the card on file or taken from your
security deposit.

FURNITURE
Furniture should not be moved around the house and utensils, crockery etc. are not to be
removed from the premises. You will be liable for any damage caused from the moving of
furniture and bond charged accordingly. To return rugs or furniture to the correct position will
be quoted. A minimum charge of $120 per hour will be charged.

FIREPLACES/BBQ
Fireplaces/BBQ’s are to be operated by guests over the age of 18 only and are operated at
the Guests’ own risks. Guests will be held liable for any damage caused by incorrect use. If
using a gas/wood fire/BBQ guests will ensure the fire/gas is directly supervised by an adult
when in use and switched off whenever unattended or when leaving the property even for
short periods

LIFTS
Lifts can only be operated by adults

EQUIPMENT
Hotelesque and/or the owner do not accept liability or loss caused by failure of equipment
and/or services out of our control, including, but not limited to, water, electricity, gas, and
internet. In the event of a failure, the guest should notify us in the first instance. We will
provide best endeavours to have the issue rectified immediately, however if the issue is not
constituted as an emergency as determined by Hotelesque, it may be remedied during
business hours and or after the rental period. Refunds due to failure of equipment will be at
Hotelesque’s discretion.

PESTS AND INSECTS
All properties are maintained and cleaned regularly; however, pests and insects are
common in urban areas. Hotelesque and/or the owner do not accept liability for the
unfortunate or seasonal visits of any pests or insects including, but not limited to; rodents,
insects, cockroaches and spiders

CRIMINAL ACTIVITIES AND OFFENSIVE BEHAVIOUR
Use of the property for any criminal activity (including illegal usage of internet services
provided) is strictly prohibited and will result in immediate termination without refund and will
be referred to law enforcement services for potential prosecution.

The Guest and other persons occupying, visiting or attending the property must refrain from
all behaviour that is likely to offend, disturb or infringe the property and / or personal rights of
neighbours, e.g. (but not limited to) vulgar or threatening interpersonal communication,
noise and / or visual pollution and acts of trespass.

SHORT TERM RESIDENTIAL ACCOMMODATION (STRA) FRAMEWORK
Your stay is now regulated by the NSW STRA framework which includes a mandatory code of
conduct document. We highly recommend that you read through the code of conduct
which was provided with your welcome notes on arrival.

INDEMNITY
Hotelesque and/or the property owner do not accept liability for any personal loss or injury to
the guest/s during the rental period. Guests and their visitors’ actions, conduct and safety are
the responsibility of the Guests. Hotelesque and Property Owners do not condone unsafe,
irresponsible, or illegal actions/behavior etc., on the premises and during the guests stay or
at any other time. A condition of entering and/or staying at this property means that all
Guests understand and agree to indemnify the Hotelesque and / or Property Owners against
any responsibility or action(s) (legal or other), due to any action(s), incident(s), loss, or injury(s)
while within or outside of the premises (including, but not limited to, the grounds, facilities,
structures, furnishings, etc.) during a stay or at any other time. Hotelesque and/ or the
property owners are also not responsible and or liable for events beyond our control. Events
may include, but are not limited to, adverse weather, fire, flood, traffic or flight delays, war,
terrorist activity, civil disobedience, or other force majeure and no refund or credit will be
offered under these circumstances.